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Green Hotel ｜FAQ
Reservation related
Q: What is the contact information for each branch of the Ye Green Hotel Group?
A: There are seven hotels in the Green Hotel Group. The contact information is:
Green Hotel Fengjia Branch: Service Hotline: 04-27077373
Green Hotel Calligraphy Greenway Branch: 04-23010011
Midori Hotel, Taichung Station: 04-22231789
Tea Way Hotel Taichung Station: 04-22262777
Easylazy Inn Yizhong Branch: 0968-565898
Home Way Hotel Chiayi Branch: 05-2223366
Green Hotel Zusin Garden Villa Cingjing Branch: 049-2801376
Q: How do I make a reservation? Does the room price include taxes and service charges?
A: You can book a room through the official website, phone, LINE@, or on-site.Home Way Hotel Chiayi Branch does not offer an official website or LINE@ reservations..
All room rates include taxes and service charges, and no additional fees are required upon check-in.
Q: What are the rules for booking, cancelling, and postponing accommodation?
A: For reservations made directly with the Green Hotel Group, please contact the branch directly to modify or cancel your reservation. For reservations made through other online platforms, please contact the customer service of that platform for any inquiries or requests. Cancellation or modification fees may vary depending on your booking plan.
Since the standards provided by each library are different, is it possible to have a unified answer? For example, the following example:
【Online Booking Rules】
- By using our reservation system to reserve a room, you agree to pay the total price of the room you are reserving in order to confirm your right to reserve the room and price.
- Credit card payments you complete on the website will be immediately debited from the credit card account you provided.
- All prices listed online include tax and service charges.
- Passengers should pay attention to and abide by the operator's management regulations when using the operator's facilities. If they damage or destroy the facilities intentionally or negligently, they will be liable for compensation.
- If the scheduled accommodation date cannot be fulfilled due to force majeure (personal factors are not applicable), such as the local county or city government announcing the suspension of work or school, the suspension of required transportation flights, or other force majeure or other reasons not attributable to either party, the guest must contact Green Hotel and complete the cancellation procedures within three days of the check-in date (including the scheduled accommodation date). Otherwise, the hotel will deem the reservation as a formal one and no cancellation or refund will be given.
- Similarly, if a guest is unable to arrive due to personal reasons, Green Hotel may postpone the booking by up to three months based on the scheduled accommodation date. If the guest fails to arrive at Green Hotel within this period, the booking will not be postponed and no refund will be given. If there is a difference in room rate after the revised accommodation date, the guest will be required to pay the difference.
【Cancellation Rules】
- Please cancel your reservation via the online booking system. The payment will be refunded to the original account within 7-14 working days after the cancellation.
- If you cancel your reservation 3 days before the scheduled check-in date, Green Hotel will refund 100% of the room fee.
- If you cancel your reservation 1-2 days before the scheduled check-in date, Green Hotel will refund the room fee of 50%.
- If you cancel on the scheduled accommodation date, Green Hotel will forfeit the total room charge.
- If you cancel your reservation due to personal reasons, a refund fee of 15 yuan will be charged
【Extension housing regulations】
- If a guest is unable to arrive due to personal reasons, Green Hotel may postpone the booking by up to three months based on the scheduled accommodation date. If the guest fails to arrive at Green Hotel within the specified period, the booking will not be postponed and no refund will be given. If there is a difference in room rate between the revised accommodation date and the date of stay, the guest will be required to pay the difference.
- Early Bird Offer: If you do not use the room on the scheduled date, you will need to pay the difference in room rate based on the actual date of your stay. You will not be able to continue using the room rate under the Early Bird Offer.
- Limited-time Offers: Offers can only be extended until the applicable date of the offer, and may not be extended beyond three months. If the offer is not used within the specified timeframe, the total room charge will be forfeited.
Q: What are the check-in and check-out times?
A: Check-in time: 15:00, check-out time: 11:00
Applicable libraries:
- Green Hotel - Zusin Garden Villa Cingjing Branch
- Green Hotel Fengjia
- Home Way Hotel Chiayi Branch
A: Check-in time is 16:00 and check-out time is 11:00
Applicable libraries:
- Midori Hotel Taichung Station Branch
- Tea Way Hotel Taichung Station Branch
- Easylazy Inn Yizhong Branch
A: Check-in time 15:00, check-out time 11:30
Applicable libraries:
- Green Hotel Calligraphy Greenway
Q: Do you offer early check-in or late check-out? Is there an additional charge?
A: In order to provide travelers with a more flexible accommodation experience, each hotel of the Green Hotel Group canRoom status on the dayEarly check-in and late check-out services are available.
This service will be provided based on the availability of on-site accommodation.Please note that early check-in or late check-out cannot be guaranteed.
Special Notes:Home Way Hotel Chiayi Branch only offers late check-out service and does not provide early check-in.
Charging method description:
- Green Hotel Fengjia: NT$$200/hour
- Green Hotel Calligraphy Greenway: NT$1, NT$4, NT$200 per hour (can be booked up to 2 hours earlier or later)
- Tea Way Hotel Taichung Station: NT$200/hour
- Easylazy Inn Yizhong Branch: NT$1,020 per hour; NT$1,040 per hour after 1:00 PM
- Midori Taichung Station Branch: Early check-in (regardless of room type, weekdays and holidays): Check-in before 6:00 AM: NT$1,000 per room, Check-in between 6:00 AM and 12:00 PM: NT$1,000 per room, Check-in after 12:00 PM: NT$1,000 per room, Late check-out: NT$1,000 per room, Late check-out until 1:00 PM.
- Home Way Hotel Chiayi Branch: Late check-out is only available for NT$$300 per hour (latest check-out available until 1:00 PM)
- Green Hotel Zusin Garden Villa Cingjing Branch: NT$100/hour
Q: Can I add an extra person or bed? How are children and extra guests charged?
A: Most hotels in the Green Hotel Group offer extra-person services, and some hotels can accommodate extra beds. The charges vary depending on the room type, whether breakfast is included, and the date of check-in. We recommend that guests inform the number of guests and their needs in advance when booking to facilitate arrangements.
- Green Hotel Fengjia
Children under 6 years old can stay free of charge; children over 6 years old will be charged an additional fee of NT$$300 per person per night, with a limit of 1 additional person per room.
Only Deluxe Quadruple Room can accommodate an extra bed at NT$500 per bed per night. Other room types do not provide extra beds. - Green Hotel Calligraphy Greenway
Children under 6 years old can stay free of charge; children over 6 years old are charged NT$$300 per child per night (excluding breakfast) or NT$$500 (including breakfast). Maximum 1 extra person per room.
No extra bed service is provided, but extra guests can stay in the room. - Midori Hotel Taichung Station Branch
Children 5 years old and under stay free of charge (1 extra child per room); additional charge is NT$$300 per person per night.
Only Deluxe Quadruple Room can accommodate an extra bed (limited number), at NT$$700 per bed per night. Other room types do not provide extra beds. - Tea Way Hotel Taichung Station Branch
Children 6 years and older will be charged an extra person fee of NT$1,000 per child per night.
No extra beds are available. - Easylazy Inn Yizhong Branch
Children can stay with their parents without occupying a bed; if there is an additional person, the fee is NT$300 per person per night (including pillows, towels and bath towels).
No extra beds are available. - Home Way Hotel Chiayi Branch
Children 7 years and older are subject to an additional person charge of NT$1,000 per child per night on weekdays and NT$1,000 per child per night on holidays.
No extra beds are available. - Green Hotel - Zusin Garden Villa Cingjing Branch
Children under 6 years old can stay free of charge; no extra bed is provided, but extra guests can stay at NT$$600 per person per night (including breakfast).
Q: Is breakfast included with the room? What is the time and location for breakfast?
A: Some hotels in the Green Hotel Group offer breakfast services, which include vegetarian options.Breakfast included and breakfast excluded plans, you can also purchase it on site.
Midori Taichung Station Branch, Easylazy Inn Yizhong Branch, Home Way Hotel Chiayi Branch
Breakfast is currently not available.
Breakfast options and dining information at each hotel
① Green Hotel Fengjia
- Breakfast type: Set breakfast (with vegetarian options)
- Breakfast time: 08:30–13:00
- Dining location: Cherry Project (Fengjia Branch)
② Green Hotel Calligraphy Greenway
- Breakfast type: Set breakfast (with vegetarian options)
- Breakfast hours: 07:00–09:30 (07:00–08:00/08:00–09:00 when crowded)
- Dining Location: B1 Asahi Mu Restaurant
- Additional information: When the restaurant is closed on Mondays and Tuesdays, takeaway boxes will be provided instead, and the delivery time is 07:10, 08:50, and 10:30.
③ Tea Way Hotel Taichung Station Branch
- Breakfast type: Buffet breakfast (with vegetarian options)
- Breakfast time:
Monday to Friday 07:30–10:00 / Saturday, Sunday and consecutive holidays 07:00–10:00 - Dining Location: B1 Lounge
④ Green Hotel - Zusin Garden Villa Cingjing Branch
- Breakfast type: Buffet breakfast (with vegetarian options)
- Breakfast hours: 07:30–09:00 (07:00–08:00/08:00–09:00 when crowded)
Q: What payment methods are available? Can I use a CITS card?
A: All hotels in the Yeh Green Hotel Group offer a variety of payment methods. In addition to cash and credit cards, they also support various mobile payments and remittances. As for the cooperation with the National Travel Card, except for the Zusin Garden Villa in Cingjing, all other hotels in the Yeh Green Hotel Group have cooperating services.
- Acceptable payment methods: Cash, credit card, LINE Pay, and remittance transfer.
- Tea Way Hotel Taichung Station Branch
- Easylazy Inn Yizhong Branch
- Acceptable payment methods: Cash, credit card, LINE Pay, Apple Pay, and remittance transfer.
- Green Hotel Fengjia
- Acceptable payment methods: Cash, credit card, LINE Pay, Apple Pay, Taiwan Pay, and remittance transfer.
- Green Hotel Calligraphy Greenway
- Accepted payment methods: Cash, credit card, Apple Pay, Samsung Pay, Google Pay.
- Midori Hotel Taichung Station Branch
- Acceptable payment methods: Cash, credit card, LINE Pay, Apple Pay, Alipay, and remittance transfer.
- Home Way Hotel Chiayi Branch
- Acceptable payment methods: Cash, credit card, remittance transfer.
- Green Hotel - Zusin Garden Villa Cingjing Branch
Q: Do you offer long-stay discounts or group booking plans?
A: All hotels in the Green Hotel Group offer long-term stay discounts and group booking services. Some hotels also have special long-term stay programs. Please feel free to inquire.
Q: Can I get a unified ID number? Can I provide proof of accommodation?
A: All hotels in the Green Hotel Group can issue unified invoices and provide proof of accommodation to facilitate guests to file expenses and keep records.
Q: What documents do I need to show when checking in? What should I do if I forget to bring my documents?
A: When checking in at any of the hotels in the Green Hotel Group,You must present a valid ID, health insurance card, driver's license or passportTo complete the registration. If you do not bring your physical ID on the day,You can provide valid ID of your companions as the basis for registration.
Q: Is a deposit required for booking a room?
A: A deposit is required for all reservations at any of the Green Hotel Group hotels. Refunds are available if the cancellation policy of each hotel is met.
Q: Are there any accessible rooms available?
- Some hotels in the Green Hotel Group have barrier-free rooms, including:
- Green Hotel Fengjia
- Home Way Hotel Chiayi Branch
- Midori Hotel Taichung Station Branch
- Tea Way Hotel Taichung Station Branch
- There are currently no accessible rooms:
- Green Hotel - Zusin Garden Villa Cingjing Branch
- Green Hotel Calligraphy Greenway
- Easylazy Inn Yizhong Branch.
Q: Do you provide room decoration services (for example, birthday celebrations, proposals)?
A: Currently, only Green Hotel Calligraphy Greenway offers free simple birthday decoration services (limited to 2 sets per day) if you inform us in advance when booking a birthday package.
Q: Do you provide multilingual check-in services and instructions?
A: All hotels in the Green Hotel Group provide services in both Chinese and English.
Room Facilities
Q: Is there free Wi-Fi in the rooms? How fast is it?
A: All hotels in the Green Hotel Group provide free and stable Wi-Fi service, allowing guests to use the Internet with peace of mind during their stay.
Q: Is there a refrigerator, kettle, and hair dryer in the room?
A: Most rooms at Green Hotel Group hotels are equipped with refrigerators, kettles, and hair dryers. However, the Easylazy Inn (Yizhong Branch) at Green Hotel Yizhong does not have a kettle, the Zusin Garden Villa (Cingjing Branch) does not have a refrigerator, and the Economy Double Room and Backpacker Room at Green Hotel Fengjia Branch do not have a refrigerator.
Q: Does the room have windows and natural light?
A: Most rooms in the Green Hotel Group are equipped with windows, except for some economy rooms in Green Hotel Fengjia Branch and Midori Taichung Station Branch, which are windowless.
Q: Is there a bathtub or a bathroom with separate wet and dry areas?
A: The bathrooms in all hotels of the Green Hotel Group are designed with dry and wet separation, and some hotels are equipped with bathtubs.
Q: Are disposable room amenities provided in the room?
A: In response to the government's environmental protection policy, the Green Hotel Group does not provide disposable amenities in the rooms of its hotels. Guests can request them at the counter.At the Easylazy Inn Yizhong Branch, you can purchase essential items at the coin-operated store on the second floor..
Q: Is bottled water, tea bags, and coffee provided in the room?
A: Due to the government's environmental protection policy, most hotels in the Green Hotel Group do not provide bottled water. Tea bags and coffee bags or drip coffee are provided in the rooms, and there are water dispensers on each floor.Zusin Garden Villa Cingjing Branch provides bottled water in the rooms, while the Wangshan Rooms come with tea bags..
Q: Are international sockets or USB charging ports provided?
A: Most rooms at the Green Hotel Group are equipped with international sockets and USB charging ports, and some rooms also provide Type-C ports.Tea Way Hotel Taichung Station Branch and Easylazy Inn Yizhong Branch do not have such equipment. Guests can borrow international sockets at the counter..
Q: Are there any TV channels or streaming platforms?
A: All rooms at the Green Hotel Group are equipped with TVs and offer cable or set-top box TV channels.YouTube and Netflix are available at the Easylazy Inn Yizhong Branch. Only the "Wangshan" rooms at the Zusin Garden Villa Cingjing Branch do not have TVs..
Q: Is there a room cleaning service after your stay?
A: Most of the hotels in the Green Hotel Group provide after-stay cleaning services. Guests can notify the front desk in advance or at a designated time to arrange it.Tea Way Hotel Taichung Station Branch and Easylazy Inn Yizhong Branch do not provide room cleaning during extended stays, but do provide towels and trash removal services..
Family and Pets
Q: Are there family rooms or connecting rooms?
A: Most of the hotels in the Green Hotel Group offer quadruple rooms, but there are no connecting rooms.Only the Easylazy Inn Yizhong Branch does not offer quadruple rooms..
Q: Do you provide rental services for baby products?
A: All hotels in the Green Hotel Group provide baby and toddler product rental services for family travelers. The services vary slightly from hotel to hotel. Please make a reservation in advance before check-in so that the hotel can prepare them.
- Green Hotel Fengjia
Baby bathtubs, crib bumpers and bottle sterilizers are provided. - Green Hotel Calligraphy Greenway
Provide baby bathtubs, crib bumpers, bottle sterilizers and baby playpens. - Midori Hotel Taichung Station Branch
Provide baby bathtubs, crib bumpers, baby playpens and bottle sterilizers. - Tea Way Hotel Taichung Station Branch
Baby bathtubs, crib bumpers and baby playpens are provided. - Easylazy Inn Yizhong Branch
A baby bath is provided. - Home Way Hotel Chiayi Branch
Baby bathtubs, crib bumpers and bottle sterilizers are provided. - Green Hotel - Zusin Garden Villa Cingjing Branch
Baby bathtubs, crib bumpers and high chairs are provided.
Q: Do you have any recommended pet hotels for pet boarding or cooperation?
- Home Way Hotel Chiayi Branch:
- We recommend the pet boarding shop "Fish in Fish".
- Midori Hotel Taichung Station:
- We recommend the Pet Warm Cat and Dog Living Center at No. 223, Minzu Road, Central District, Taichung City.
- Easylazy Inn Yizhong Branch:
- We recommend the Pet Warm Cat and Dog Living Center at No. 223, Minzu Road, Central District, Taichung City.
Q: Can pets be brought in? Are there any additional fees or restrictions?
A: Currently, pets are not allowed in any of the hotels of the Yeh L'House Group. Thank you for your understanding and cooperation.
public facilities
Q: Is there a restaurant or cafe? What are the business hours?
A: Some hotels in the Green Hotel Group have dining spaces, including:
- Cherry Project, the café at Home Way Hotel Chiayi Branch
- Green Hotel and Calligraphy Greenway's partner restaurant, Asahi Mu Restaurant
The other buildings do not have restaurants or cafes.
Q: Are there any recommended restaurants or convenience stores nearby?
A: All hotels in the Green Hotel Group are located in areas with convenient transportation and complete living facilities. There are convenience stores and a variety of dining options nearby. Some hotels even offer local food recommendations and exclusive discounts to facilitate travelers to explore the surrounding area.
Q: Is there a gym, swimming pool, or recreational facilities?
A: None of the hotels in the Green Hotel Group have any leisure facilities such as gymnasiums or swimming pools.
Q: Is there a common lounge or lounge?
A: Each hotel in the Green Hotel Group has a public lounge or social area, providing a place for guests to relax and socialize. These areas are located on the lobby, second floor, third floor, or basement level, depending on the hotel. For more information, please contact the hotel counter.
Q: Is there any laundry service or self-service laundry facilities?
A: Most of the hotels in the Green Hotel Group have self-service laundry or washing and drying facilities for guests to use. Please contact the hotel counter for opening hours.
Only Zusin Garden Villa (Cingjing Branch) and Green Hotel Fengjia Branch do not provide laundry services or related facilities..
Q: Is there a self-service kitchen or a shared refrigerator?
A: Yelu GroupOnly Zusin Garden Villa Cingjing Branch and Green Hotel Fengjia Branch have shared kitchens and refrigerators., there are no related facilities in other museums.
Q: Is there an elevator?
A: Each hotel in the Green Hotel Group is equipped with an elevator for guests to use.There is no elevator at Zusin Garden Villa Cingjing Branch.
Transportation and Parking
Q: Is there parking? Is it free or paid? Do I need to make a reservation? Are there electric car charging stations?
A: All hotels in the Green Hotel Group provide parking services. The forms of parking services vary depending on the hotel, including free, reservation or cooperative payment. Please contact the hotel for details.Currently, only Home Way Hotel Chiayi Branch has electric vehicle charging stations..
Q: Information on transportation and public transportation of the Green Hotel Group
- Green Hotel Fengjia:
- Bus: There is a bus stop outside the museum, about a 1-minute walk away
- Train: Approximately 25 minutes' drive from Taichung Railway Station.
- High Speed Rail: Approximately 20 minutes' drive from Taichung High Speed Rail Station.
- Green Hotel Calligraphy Greenway:
- Bus: 3–7 minutes’ walk to Minquan Road Station, Gongyi Taiwan Boulevard Station, and Qiedongjiao Station.
- Train: Approximately 10 minutes' drive from Taichung Railway Station.
- High Speed Rail: Approximately 25 minutes' drive from Taichung High Speed Rail Station.
- Midori Hotel Taichung Station:
- Bus: The nearest bus stop is about a 1-minute walk away.
- Train: Approximately 5–7 minutes’ walk from Taichung Railway Station.
- High Speed Rail: Approximately 20 minutes' drive from Taichung High Speed Rail Station.
- Tea Way Hotel Taichung Station Branch:
- Bus: The main bus stops are within walking distance.
- Train: Approximately 3–5 minutes’ walk from Taichung Railway Station.
- High Speed Rail: Approximately 20 minutes' drive from Taichung High Speed Rail Station.
- Easylazy Inn Yizhong Branch:
- Bus: Walk about 200 meters from Taiping Road bus stop.
- Train: Approximately 1 km from Taichung Railway Station, the journey takes about 5 minutes.
- High Speed Rail: Approximately 25 minutes' drive from Taichung High Speed Rail Station.
- Home Way Hotel Chiayi Branch:
- Bus: Located near the Wenhua Road intersection and Chiayi City's main bus routes, within walking distance.
- Train: Approximately 8–10 minutes’ walk from Chiayi Train Station.
- High Speed Rail: Approximately 25 minutes' drive from Chiayi High Speed Rail Station.
- Green Hotel - Zusin Garden Villa Cingjing Branch:
- Bus: There are no bus or public transportation stops within 1 km.
- Train: There is no train station. The nearest transfer point is Puli Transfer Station, about a 40-minute drive away.
- High Speed Rail: It takes about 1 hour and 40 minutes to drive to Taichung High Speed Rail Station. Passengers are recommended to drive there as transportation is more convenient.
Q: Do you provide airport transfer service? How much does it cost?
A: None of the hotels in the Green Hotel Group provide shuttle or chartered car services.Only Green Hotel Fengjia Branch provides airport shuttle service., please contact the counter for assistance.
Q: Does the hotel have a bicycle rental service?
A: Most of the hotels in the Yelu Hotel Group do not provide rental services.Only Green Hotel Calligraphy Greenway offers free bicycle rentalsGreen Hotel Fengjia Branch is close to the YouBike rental station and has convenient transportation.
Q: Is the hotel conveniently located to the city or tourist attractions?
:Ye Lu Su Group's hotels are located in Taichung, Chiayi, and Nantou. They are all close to transportation hubs or business districts, with complete living and tourism facilities in the surrounding area, making them convenient and comfortable whether you are on vacation or traveling for business.
Q: Do you provide maps or local tourism/food recommendations?
A: Each hotel in the Green Hotel Group provides local tourist maps and food recommendations. Please feel free to ask at the counter.
Safety and Service
Q: Does the hotel have 24-hour front desk service?
A: Most of the hotels in the Green Hotel Group provide 24-hour front desk service.Only Green Hotel - Zusin Garden Villa (Cingjing Branch) and Green Hotel - Yizhong Easylazy Inn (Yizhong Branch) (service hours: 11:00 AM - 11:00 PM) do not have 24-hour front desk service..
Q: Is there any luggage storage service?
A: All hotels in the Green Hotel Group provide luggage storage services. Guests can store their luggage with peace of mind before check-in or after check-out, making it easy to arrange their itinerary.
Q: Is the surrounding environment safe? Is it convenient to go out at night?
A: All hotels in the Green Hotel Group have comprehensive security management. Most of them are located in areas with convenient transportation and good living facilities, making it safe and convenient to go out at night.
Q: Do you provide travel consultation or itinerary booking services?
A: Each hotel in the Green Hotel Group provides travel consultation services. Travelers can contact the counter to learn about nearby attractions and itinerary recommendations to make your trip more convenient and fulfilling.
Q: Is there a first aid kit or a partner hospital?
A: All hotels in the Green Hotel Group are equipped with first aid kits. Some hotels can provide medical information or medical advice, but we currently do not have any partner hospitals.
Q: Do you have a package delivery or collection service?
A: We can collect your package, but we cannot charge you for it. Passengers must first settle the package. If necessary, please inform the counter staff directly of your reservation information and the contents of your package (room temperature or refrigerated).
Q: Is the entire hotel non-smoking? Are there any designated smoking areas?
A: All hotels in the Green Hotel Group are non-smoking.Only Zusin Garden Villa (Cingjing Branch) and Green Hotel Fengjia Branch have outdoor designated smoking areas.There are no smoking areas in other halls.
Q: Do you have meeting room rentals or paid copying and scanning services?
A: Most of the hotels in the Ye Green Hotel Group offer meeting room rentals and paid photocopying and scanning services. Some hotels only provide photocopying and scanning services. They are fully equipped and can be used flexibly according to needs.
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